HOW DO I REQUEST A SPECIFIC DELIVERY DATE?
During the checkout process, you may
request a preferred Monday through Friday
delivery date. YOU MUST choose the appropriate
shipping method to meet your preferred delivery
date. (For example, if you ask for a delivery
that is the next business day, do not choose 5
day ground shipping - you would choose UPS Next
Day Air shipping.)
If you request a delivery date that cannot be
achieved using the shipping option you choose,
we will send you a courtesy email notifying you
of this problem, but will still ship the order
using your selected shipping method. As always,
if you have any questions, please feel free to
call us between 9:00am and 4:30pm EST Mon - Fri
at 888-442-5278 and we are happy to help!
If you leave the preferred delivery date field
blank, we will ship your order the same business
day you order it, subject to the cut-off time of
that item. We do not ship any packages on
Saturday or Sunday.
Please note that UPS guarantees their ground
deliveries "on or before" the date you request,
except for weather delays. On VERY RARE
occasions, UPS may deliver Ground packages one
day early - which is beyond our control. If your
package does not arrive on or before the
guaranteed date, and it is NOT due to weather or
an incomplete address, your shipping charge will
be refunded less a $2 boxing fee.
HOW DO I FIGURE OUT WHEN MY PACKAGE WILL
There are several ways to find the transit times
for each product. While shopping on our site
just go into any of our products. To the lower
right of the photo of the item you will find an
“estimate shipping” button. A window will pop up
asking for the ship to zip code. Once you enter
this it will note all of your shipping options.
If you have already placed the item in your cart
simply enter the zip code and your shipping
options will come up at the bottom of the
screen. If you are in the check out process
(after you have noted the ship to address) the
shipping options will be noted in the pull down
under 5. Shipping method.
Please note transit days are Business days,
Monday – Friday only. Holidays and weekends do
not count as transit times. The day the order
ships out does not count in the transit time.
For example say you are shipping a gift and you
have placed the order before the cut off time
noted for that product on Friday. If you choose
next day air shipping your gift would arrive on
Monday. If you choose UPS Ground (2 biz days in
transit) it would arrive on Tuesday. If you
place your order after the shipping cut off the
order will ship the next business day.
WHERE DO I FIND THE SHIPPING CUT OFF FOR
To the upper right of each product photo you
will see the item name, item number, if the
order is in stock, and then the shipping cut off
time. For example if the product says “Usually
ships same day Monday - Friday if received
before 2 pm EST” then orders for this item
received Monday – Friday prior to 2pm EST will
ship the same day. Orders received after 2pm EST
or during the weekend will ship the next
CAN I STILL ORDER CHOCOLATE IN THE SUMMER?
You sure can! We love our chocolate all year and
know our customers do, too. During the summer
please note the description under
each product photo for any specific shipping
information you may need to know to ship that
item successfully in the summer.
HOW DO YOU SHIP CHOCOLATE IN THE WARM MONTHS?
We use various shipping aids such as insulated
boxes, heat wrap, and cold packs to keep the
chocolate protected from the heat. We also limit
the number of days in transit, so you may see
some shipping options restricted, depending on
the state you're shipping to. We guarantee your
gift against heat damage if you add cold
packs to your chocolate order. Our
guarantee does NOT apply to
delays due to weather or delivery attempts that
WHAT ARE MY SHIPPING OPTIONS?
We utilize UPS and Fed Ex. Specific shipping
costs are provided when you add individual
products to your shopping cart. Orders received
Monday thru Friday before the item's noted c ut
off time will ship
the same day, subject to hot weather shipping
UPS GROUND DELIVERY provides
delivery Monday through Friday,
excluding major holidays. Saturday
and Sunday do NOT count as business
days, and there is NO delivery on
Saturdays or Sundays. We
cannot guarantee a particular time
for delivery during the delivery
day. Rates range from $9.99 to
FED EX GROUND
DELIVERY provides delivery
Monday through Friday, excluding
major holidays to business
destinations. Saturday and Sunday do
NOT count as business days, and
there is NO delivery on Saturdays or
Sundays. Rates range from
$9.99 to $15.99.
UPS 2 DAY AIR
provides 2 business day delivery to
destination. Business days are
Monday through Friday, excluding
major holidays. Saturday and Sunday
do NOT count as business days and
there is NO delivery on Saturdays or
Sundays. Cost is $21.99 -
$31.99 per product.
UPS NEXT DAY AIR SAVER
provides next business day delivery
to any U.S. destination.
Business days are Monday through
Friday, excluding major holidays.
Saturday and Sunday do NOT count as
business days and there is NO
delivery on Saturdays or Sundays.
$31.99-$41.99 per product.
LOCAL DELIVERY IN KNOXVILLE, TN.
Note local delivery is offered in
the city of Knoxville TN only. We no
offer local delivery to any other
locations in TN or in any other
states. Local delivery is only
offered for those products for which
it comes up as a shipping option
(most candy bouquets and baskets, no
lollipop or oreo gifts for example)
Orders received by 1 PM ETS Monday -
Friday can be delivered locally in
Knoxville, TN on the same day.
Orders received after that time will
be delivered the next business day.
Cost is $14.99.
WAIT...I NEED SATURDAY DELIVERY!
To the eastern half of the US, we have a two day Saturday delivery
UPS 2 DAY AIR SATURDAY DELIVERY
provides Saturday delivery by noon
to most U.S. destinations. Orders are
shipped on Thursdays and delivered
on Saturday, excluding major
holidays. Orders received after the
product cut off on Thursday cannot
be delivered by Saturday. Cost is $31.99 -
$49.99 per product.
WILL MY ORDER SHIP THE DAY I ORDER IT?
Orders received Monday thru Friday before the
shipping cut off time will ship the same day, subject to hot
weather shipping restrictions. Orders received
after the cut off will not ship until the next
business day. We do not ship on Saturdays or
Sundays. You may also specify a future arrival
date during the checkout process. Your item will
arrive on or before the selected date.
WHAT ABOUT DELIVERING TO AN APARTMENT?
UPS allows its drivers discretion as to whether
they will leave a package without a signature at
an apartment address. This can lead to delivery
delays, for which we are not responsible. One
recommendation is to allow your gift to be left
with the apartment's leasing office, which you
can indicate in the customer comments section at
Please note if you do not
list the apartment number UPS will consider that
an incomplete address.
DO YOU DELIVER TO HOSPITAL PATIENTS?
No, we do not. Delivery delays are common and we have found it is
better to send the gifts to the patient's home.
If you place your order online shipping to a
hospital, we will email you to request an
alternate delivery address and place the order
DO deliver to hospital
WHAT IF UPS DOESN'T DELIVER MY PACKAGE WITHIN
THE GUARANTEED TIMEFRAME?
In the unlikely event your UPS 2 Day or Next Day
order is not received by the guaranteed delivery
date, we will refund the shipping charges, minus
a $2 boxing fee. This does NOT apply to delays
due to weather or delivery attempts that are
unsuccessful. Please note that we do NOT refund
the purchase price of the gift for delivery
delays - only the associated shipping fee.
WHAT IF I PROVIDE YOU WITH AN INCORRECT
Orders sent to a wrong or incomplete address are
not guaranteed. UPS charges us a $11 - $15 fee
to fix and forward the package to the correct
address, which will be subsequently charged to
your credit card.
Incomplete addresses include those
missing an apartment number or suite number.
Wrong or incomplete addresses also result
in at least a one day delivery delay. If UPS is
unable to deliver the package due to the bad
address they will send the package back to us.
DO YOU SHIP GLOBALLY? Because of the
perishable nature of our products, we cannot
ship outside of the
Hawaii, or Alaska. We only ship within the
HAVE QUESTIONS, HOW DO I CONTACT YOU?
We are glad to answer any questions you have or
explain any of our shipping policies. You can
email us at
call us directly at 888-442-5278. We are in the
office Monday - Friday from 9am to 4:30pm.